FAQS

TRUST IN SNEAKERS & ROLL​
  • 100% Satisfaction from our customers (you can see some opinion on our Instagram)
  • We are 100% transparent with our clients
  • Personalized attention 24 Hours / 7 Days a week through instagram chat or email sneakersandroll@gmail.com

We can afford these prices thanks to the importation of products directly from the factories, in addition to not having STOCK or a physical store.

In Sneakers & Roll  we are mere intermediaries between suppliers, and the clients being the shipments made directly by the suppliers to the client’s address.

Many online stores do not have a legal notice that complies with the law and its policies, we have a legal notice where our company name and other important information for the client appear.

Payment

We currently accept payment by VISA / MASTERCARD. (All payment methods have security for the customer through SSL encryption codes)

The products purchased in the store leave directly from the factories to the address indicated by the User. As it is an international shipment, the post office does not accept the possibility of cash on delivery as payment.

Shipping
  1. Payment is made via Visa / MasterCard. (Instantly)
  2. The payment is processed. (Instantly)
  3. The order is processed. (maximum period of 3 days)
  4. Correos Internacional is in charge of sending the package to its destination. (15-25 business days)

On holidays such as Christmas, shipments may take a little longer.

Your postal company will leave a notice paper in the mailbox, the next day you can go and pick it up at the nearest post office indicated on the paper.

In the exceptional case that the order does not arrive in 60 working days, the client can let us know by email and our financial team will be in charge of returning the total amount paid or, if the client prefers, we will resend the order / s without extra costs.

Many online stores do not have a legal notice that complies with the law and its policies, we have a legal notice where our company name and other important information for the client appear.

Other doubts

Sneakers & Roll offers its clients completely free, worldwide and fast shipping through Correos Internacional. A gift of Nike socks are included with the shipment to match the shoes.

Yes, we ship all over the world and with fast and free shipping by International Post.

We normally take 3-4 days (from order date) to send the tracking numbers. You do not have to request the number because we will send it automatically within this period.